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  Friday, 11 August 2017
  4 Replies
  7.5K Visits
0
Votes
Undo
Hey,

I've just purchased this and im using Windows 10 64-Bit and everytime i try and install the program as soon as i double click the install file i get this error:

ShellExecuteEx failed; code 3221225477

When i try running it as Admin i get this error:

File system error: (-1073741819).

I've also tried running it in Compatibility Mode and still no success. I've made sure all my drivers and Windows is up to date and it is. I've tried restarting the PC and trying again but still get the errors. Can someone help me please.
5 years ago
·
#1090
0
Votes
Undo
Please try to download and install it from this link https://www.extendoffice.com/downloads/KutoolsforExcelSetup.exe

Please make sure there is no Excel process running in your task manager.

Thanks in advance.
5 years ago
·
#1091
0
Votes
Undo
Hi,

I've done so and still the exact same error.
5 years ago
·
#1092
0
Votes
Undo
Have you checked the task manager to make sure there is no Excel running before installing the software?
If yes, please try to disable your antivirus software before installing the software. Please don't worry. Our software is safe. You can check it with https://www.virustotal.com/.
Please make sure you have completely download the EXE installation package.
Thanks in advance.
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