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  Saturday, 23 April 2022
  3 Replies
  2.4K Visits
0
Votes
Undo
I recently re-purchased a copy of Kutools for Excel and ran installation app. Installatiion went fine. However, it is not showing up in Excel add-in or com add-in lists
7 months ago
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#2645
0
Votes
Undo
Hi redwood.kardon,

Sorry for the trouble. Did you try to uninstall the app, clear related documents and then download and reinstall it?

If you did, please send me the information about your operating system, Excel version and the language you are using on your computer.

Thanks in advance.

Amanda
7 months ago
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#2649
0
Votes
Undo
I couldn't wait for a response to my question so I had to purchase another copy. That works but I'm out $49
7 months ago
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#2650
0
Votes
Undo
I couldn't wait for a response to my question so I had to purchase another copy. That works but I'm out $49


Hi edwood.kardon,

If you only need one liscense, you can ask for a refund in 60 days. Please contact support@extendoffice.com.

Amanda
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